“Words That Work In Business offers refreshing, practical tools like ‘practice pauses,’ and relevant clear examples to confront age-old workplace issues like gossip, employment termination, and unproductive meetings that make your eyes roll back into your head. Learn how to transform ‘enemy images’ into connected dialogue through self-empathy, silent empathy, out-loud honesty, and compassionate listening. If you want to increase your enjoyment of the workplace and enliven meetings by connecting with yourself and others, I would highly recommend this book.”
—SYLVIA HASKVITZ, M.A., R.D., Dean, Integrated ClarityTM Educational Services, Elucity Network, Inc. and author, Eat by Choice, Not by Habit